Showing posts with label CRM Correspondence Management. Show all posts
Showing posts with label CRM Correspondence Management. Show all posts

Email note text for all outbound email interactions from Case

CRM 9.0
Tools 8.50

Correspondence management

To find out the email note text for all outbound email interactions from Case:

SELECT A.INTERACTION_ID , D.MSG_TEXT
FROM PS_RI_INTERACTION A , PS_RI_SUB_INTERACT B ,PS_RBC_RECIPIENT C , PS_RBC_RECP_EMAIL D WHERE A.INTERACTION_ID=B.INTERACTION_ID AND C.CMF_ID=D.CMF_ID AND C.INTERACTION_ID=A.INTERACTION_ID AND B.SUBINT_OBJ_TYPE='CASE'
AND A.INTERACTION_MTHD='OEML'
AND B.CASE_ID='1071547'

Outbound emails from case - with case notes

CRM 9.0
Tools 8.50

This is what you may use to find out the email note text for all outbound email interactions from Case:

SELECT A.INTERACTION_ID , D.MSG_TEXT
FROM PS_RI_INTERACTION A , PS_RI_SUB_INTERACT B ,PS_RBC_RECIPIENT C , PS_RBC_RECP_EMAIL D
WHERE A.INTERACTION_ID=B.INTERACTION_ID
AND C.CMF_ID=D.CMF_ID
AND C.INTERACTION_ID=A.INTERACTION_ID
AND B.SUBINT_OBJ_TYPE='CASE'
AND A.INTERACTION_MTHD='OEML'
AND B.CASE_ID='999999'