ERMS imp tables

CRM 9.0

When an email is read by RB_MAIL_READ process, then take a look at the data in this table.

SELECT * FROM PS_MCFEM_MAIL_DSCR

This table actually stores the CC email address but it does not store the BCC address !

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Also regarding Auto acknowledgement:
Once the auto-acknowledgement is sent the information is stored in this table:

SELECT * FROM PS_RBC_RECIPIENT

This is the main correspondence management table.

As of CRM 9.0 Auto-ack is sent only to the Email_From person and not to anyone in CC/BCC.