Application Engine program for Updating Solution Usage Counts:
This is for CRM 9.0
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Home>Solutions>Update Solution Usage Counts
A case can have product or Category/Type/Detail (CTD) values for easy classification.
When a solution is used to resolve a case, an entry is created in RC_RESOLUTION table.
After this if we run the application engine RC_SOLN_USAG from the above navigation the entries would be created in RC_SOLN_CTD and RC_SOLN_PRODUCT tables depending on what values are present on the case.
We can then index these tables in the search collection for better % accuracy of the search results.
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