Please make sure JRE version 1.6 or later is installed.
There is an oracle support solution available for this: 1464328.1
Steps:
- Download the offline installer for Java from this page:
http://www.java.com/en/download/manual.jsp
Make sure to download both Windows Offline (32-bit) and Windows Offline (64-bit). - In Windows, go to the Control Panel --> Programs and Features.
- From the list of installed programs, uninstall all Java / JDK programs from your PC (both 32-bit and 64-bit)
- Reboot the PC
- Install the Java Windows Offline (32-bit)
- Install the Java Windows Offline (64-bit)
- Reboot the PC
- Install Oracle BI Publisher Desktop
